Quick Assists

Answers to our most frequently asked questions are just one click away.

Shipping & Delivery

  • What is IOSS?

    IOSS (Import One Stop Shop), allows us to collect VAT on orders to EU below €150. The €150 net threshold is calculated before adding VAT and shipping. This will mean that orders will pass through customs smoothly and quickly and there will be no hidden charges. For EU businesses that are registered for VAT, we will send deliveries under the DDU service which means that our courier will contact you when the parcel reaches customs and request payment of VAT and duty fees (if any). In this way the VAT can be reclaimed on your usual monthly or quarterly VAT return. Please put your VAT/EORI number within your order notes. For private individuals ordering above €150 Euros – we can still send your order with a courier BUT we cannot collect your VAT the courier will contact you upon entry to your country and you pay them direct.

  • How do I find my tracking number?

    In your account dashboard, under orders, you will find tracking information for each order you have placed. You will also receive a tracking number via email when your item has been shipped. If you haven’t received this, please contact us.

  • Where is my order?

    Shipping & Delivery What is IOSS?How do I find my tracking number?Where is my order? When you have placed an order, you will receive a confirmation email – at this stage, we are processing your order! As soon as your order is shipped, we will update you via the email address you placed your order with. Your order is fully trackable at this stage. We endeavour to get all orders shipped within two working days or sooner (if you are outside of the UK, please allow time difference for our office hours).

  • How much is shipping?

    This varies on which country we are shipping to! When you come to place an order on the website, this will be calculated for you. This depends on factors such as weight & dimensions. For more up to date information, please see our Delivery & Returns Information.

  • Do you ship to my country?

    Shipping & Delivery What is IOSS?How do I find my tracking number?Where is my order? When you have placed an order, you will receive a confirmation email – at this stage, we are processing your order! As soon as your order is shipped, we will update you via the email address you placed your order with. Your order is fully trackable at this stage. We endeavour to get all orders shipped within two working days or sooner (if you are outside of the UK, please allow time difference for our office hours).

  • Do you ship to my country?

    Shipping & Delivery What is IOSS?How do I find my tracking number?Where is my order? When you have placed an order, you will receive a confirmation email – at this stage, we are processing your order! As soon as your order is shipped, we will update you via the email address you placed your order with. Your order is fully trackable at this stage. We endeavour to get all orders shipped within two working days or sooner (if you are outside of the UK, please allow time difference for our office hours).

  • Do you ship to my country?

    We ship to most countries in the world! We currently do not ship to Nigeria, Russia, North Korea, Belarus and Ukraine.

  • Are the 24″ Handle brushes available to ship to my country?

    The 24″ Handle brushes are available to the UK and USA only, but due to the length of these brushes we must ship them only with DPD (UK orders) or Fedex (International orders).

  • Do you offer Next Day delivery?

    United Kingdom (Mainland) – We do offer DPD Next day delivery as an option, but your order must be placed before 12pm and is subject to stock availability. International (Outside the UK) – though we do not strictly offer next day delivery, Fedex International Priority should take 1-3 working days from dispatch and is subject to stock availability.

  • Why can’t I order Kolinsky Sable brushes to the USA?

    We are sorry, we can no longer ship Kolinsky Sable to the USA.

    We do have several alternatives for you;

    Pure Red Sable

    Red Sable Blend

    Red Dot Collection

Payment Information

  • What payment methods do you accept?

    Payment Information What payment methods do you accept? We accept Paypal, Mastercard, Visa, American Express, BACS Transfers and cheques (UK Only). We do not accept cards such as Discover.

  • Can I view your prices in my own currency?

    We have several currencies available for you to view our prices in. If you look at the top-right of our homepage you will see a flag icon – click on it and you will see several currency options.

  • I am outside the EU – Will I still pay taxes?

    Payment Information What payment methods do you accept?Can I view your prices in my own currency?I am outside the EU – Will I still pay taxes? We do not charge UK VAT (20%) for shipments to countries outside the EU. Any taxes that appear on the website will be deducted from your order total when you enter a delivery address outside the EU on the checkout page. However, we cannot be held responsible for any Tax or Duties your country sees fit to charge. For small orders generally speaking there isn’t any tax especially if you are the end user and not a retail outlet etc… if you are concerned please check with your own country’s authorities who will answer your questions accurately.

  • Can my billing address differ to my shipping address?

    Yes!

    You can send an order to somebody else, or to a second home etc – you would just need to make sure you are using the correct credit card/debit card which is registered to your billing address.

    TIP: If your order is a gift, you can select gift wrap and leave a note!

Brushes, brushes & more brushes!

  • How do I look after my new natural hair brushes when they arrive?

    When you receive the brushes the heads are set with Gum Arabic. We use this serum for transport purposes and to help the brush keep it’s shape. Gently rinse this out under the tap with lukewarm water. Place the brush head between your finger and thumb to remove the serum. This comes out very easily.

    Natural Hair brushes will have a smell to them that you and I can’t always detect BUT moths and butterflies can sniff them out so be aware. These insects like to bury themselves in to the brush head, chewing their way in and laying eggs on occasion. They then quite literally buzz off leaving you with a damaged brush which will shed hair in fragments and render the brush unusable.

    To prevent this, place the brushes upright in a jam jar and in the bottom place some moth balls / lavender / cedar wood balls, this will keep them away until you have used them for long enough to have washed off the natural smell. This little tip can save you a costly brush.

  • Which brushes would you recommend for Oils?

    We get asked all of the time for the ‘magic’ brush. Sadly, there is no such thing, though there are certainly plenty of options available. And although it’s difficult to recommend a brush to someone without knowing specifically what they are painting, here are some helpful guidelines I want to share: Please click here

  • How would you recommend cleaning your brushes?

    We often get asked what the best way to clean your brushes is. Truthfully, there are so many different ways and it really does depend on which medium you’re using, how often you use your brushes, whether you are in a rush or whether you have time to clean them thoroughly. Please click here for extended information.

  • Are your brushes competitively priced?

    I wish I had a penny for each time I’ve answered this one over the last 35+ years! By making brushes and selling to artists’ directly through our website, I am able to eliminate the ‘middle man’ or wholesaler. I simply don’t have the same expensive overheads as some of the larger manufacturers. I use the best raw materials I can buy and do not compromise on quality - Rosemary

  • What size are the brushes?

    Unfortunately, there is no universal brush size. Our brushes sizes are different to every other brush company out there, and also are not comparable across the ranges. We have tried to measure all of the brushes and have brush charts underneath every range to show the brush head's length and width in millimetres.

  • What is the difference between Long Handles & Short handles?

    Our long handles are approx. 11 inches. Our short handles are approx. 7 inches.

    We measure the handle from the tip of the handle to the base/collar of the ferrule. The size of the handle can vary depending upon the diameter of the ferrule. We look to get the perfect balance of the brush.

    Generally speaking, watercolourists use the short handles because they are sat down at a table, and a longer handle would usually get in the way. Acrylic painters tend to use a mix of both short and long handles. Oil painters in the studio tend to favour the long handle. As a general rule, Oil painters are usually standing at the easel and the longer handle length allows for perspective. However, Plein Air painters do enjoy the short handles for on-the-go pochade boxes.

    In short, the handle length is your personal preference and in truth, will depend on what feels comfortable to you.

  • What is the difference between Kolinsky Sable Hair & Red Sable Hair?

    Apart from the price (Kolinsky Sable being the more expensive of the two) – Kolinsky Sable has more snap and spring than the Red Sable. Both hold the same amount of pigment or liquid but the Red Sable does tend to wear down quicker.

    In short: buy the best you can afford. I like to describe the Kolinsky Sable as the finest hair money can buy, closely followed by the Red Sable.

  • Why can’t I get the plastic cap back on my brush?

    The cap is placed on the head by us purely to keep the brush in pristine condition in transit. Once natural hair is wet it will swell and the belly will expand thus making it nigh on impossible to squeeze back into the cap. I tend to throw mine away and store brushes without caps as this will allow the brush heads to remain dry and ventilated, also this discourages any mould.

    Please note, all of our protective caps are 100% recyclable.

  • My Synthetic brush has curled at the tip. What can I do?

    It is important to know before we discuss this further that synthetic fibres wear out and natural hair brushes wear down. The reason for curling at the ends of the brush can be down to several factors:

    1) The surface you are painting on.
    2) The surface that you are mixing your paint on.
    3) Your technique. e.g if you ‘scrub’ with your brushes, this will wear them out. This causes friction and thus the hairs to splay/curl.

    You could try the ‘boiling water’ trick. Carefully pour boiling water into a suitable container, immerse the brush head for 30-60 seconds then reshape and allow to dry naturally. This sometimes revives the twist or curl in the brush head.

  • How long will my Sable brush last?

    Depending on how often you use it and how you clean and condition it, a good Sable brush should give many years service. Rough paper and cheaper watercolours which contain ‘fillers’ can wear down your brush. Remember not to ‘scrub or mix’ paint to retain good point!

  • Do you cut or trim the brushes to get a good point?

    Ouch! No, No, No! The brush is formed in a ‘goblet’ (sometimes called a brass cannon) and tapped/twisted by hand. With experienced manipulation I can form a beautiful sharp point from the natural hair tips. As I’ve mentioned before, a smaller size brush would require the shorter lengths of hair progressing to the longer lengths for the larger diameter brush heads.

  • Why are the brushes hard when they arrive?

    We set the majority of our brushes in a serum called ‘gum arabic’ which protects the brush head during transportation. It can be easily washed out under cold water.

Orders

  •  
    Where is my Rosemary & Co order?

    When you have placed an order, you will receive a confirmation email – at this stage, we are processing your order! As soon as your order is shipped, we will update you via the email address you placed your order with. Your order is fully trackable at this stage.

    We endeavour to get all orders shipped within two working days or sooner (if you are outside of the UK, please allow time difference for our office hours).

  • Can I change or add brushes to my order once it has been placed?

    If you call us on 01535 632666 or email mailto:[email protected], we will try out best to get the changes or additional item(s) added on to your order. This may not always be possible, though, as we aim to get all orders processed and dispatched as quickly as possible. If your order has been dispatched then unfortunately there is nothing we can do.

  • Checkout process

    If the website shows “your transaction cannot be completed”, please check all the fields are correctly entered and that the billing address is correct.

    We recommend you create an account before placing an order. Please register here.

    If you have typed all the details correctly, this could be due to your bank blocking the transaction. This happens occasionally for customers who are overseas where transactions are flagged as fraud by the customer’s bank. You would have to contact your bank to confirm if this is the case.

    Alternatively you could select “Paypal” as your payment method. With this method you can still use your credit/debit card but you will be taken to the PayPal website to make payment.

  • Covid 19: Will this affect my order?

    As a workshop, we are almost back to normal so business is as usual.

    For more up to date information regarding Covid19 affecting shipping, please see Delivery & Returns Information.

Affiliates

  • What is the Affiliate Scheme?

    We’re always on the lookout for partners to share our brand and products with new audiences. Sign up to our affiliate programme and be rewarded when you spread the word!

    Our affiliate programme is designed for Teachers, Social Media influencers, Podcasters, Bloggers and such. Basically, if you love Rosemary & Co – then this programme is for you!

    In a nut shell, every time someone clicks through your link and places an order with us, you will receive a 5% cash-back commission! The same goes for if someone inputs your unique affiliate code at checkout. If you prefer the commission in brushes, we can offer you an extra 2.5% on top of your commission value! In other words you will gain 7.5% back in brushes!

    To sign up and learn more, click here

  • How do I create links for my students/viewers/followers etc?

    When logged on, click on ‘My Account’ and select ‘My Affiliate’. On the affiliate dashboard, click ‘Create Links’. The links that you create will open the webpage that you want your followers and viewers to land on. For example the Ivory Pointed rounds or Set 65.

    Step 1. Open a new tab and find the Rosemary and Co page you want your viewers to land on. Copy the web URL and paste it into the blank field on the Create link page.

    Step 2. Click ‘Generate Referral Link’

    Step 3. The newly generated link provided in the yellow box can now be copied and pasted onto your social media pages e.g. Instagram Bio or Youtube video description.

    Each time someone clicks on this link and makes an order, you will earn the 5% commission providing they do not clear their cookies. The cookies will follow them for 90 days so even if they leave and come back to purchase, it will work on that order too. If they re-click your link, it’s resets the 90 days!

  • How do the codes work?

    In the account dashboard, click on ‘Create Links’ to view your unique code.

    It is there to be copied and shared across your social media. Any visitor that places an order and enters this code at checkout will generate 5% commission for you.

  • How do I check my statistics to see how I am doing?

    Click on ‘My Credit’ in your account dashboard to view all the sales generated from visitors using your links and codes. Here you can view your balances, total earned and total paid. Please note we do not pay out commissions until the last Friday of each month.

  • Can I join your affiliate program if I am outside the United Kingdom?

    Yes, we distribute our products worldwide and we welcome international affiliates!

Contact Us

If you would like to get in touch with us please fill in the contact form below. Alternatively you can contact us using the contact details below and we will respond to you as soon as possible.

Before you send us a message you might like to view our Frequently Asked Questions

Jot us a note and we’ll get back to you as quickly as possible.
 

Rosemary & Co Artists' Brushes
Carr Head Hall
Carr Head Lane
Cowling
North Yorkshire
England
BD22 0LD

 

If calling within the UK: 01535 632666
Calling from abroad: + 44 1535 632666
Monday-Friday: 10AM - 5PM BST

Email: [email protected]

 

Our Customer Service team is ready to respond to all of your questions via our Live Chat service.
You can talk with us via the ‘Chat online - how may we help?’ button on the bottom right of the screen.
Live Chat hours are: 10AM - 5PM BST*.
*Subject to team member availability.

Hide
Compare up to 4 Products
You have no items to compare.
Loading...